سياسة الإستخدام الآمن

Terms of Use and Privacy Policy

Restrictions on Use

By using the electronic portal, you acknowledge and agree to refrain from the following:

• Providing or uploading files containing software, materials, data, or other information that you do not own or are not licensed to use.
• Using this portal in any manner to send commercial or unsolicited emails, or any similar misuse of the Eastern Province Emirate’s portal.
• Providing or uploading files that contain viruses or corrupted data.
• Publishing, distributing, or circulating materials or information that defame others, violate laws, or contain obscene, indecent, or illegal content that contravenes Islamic values or public morals.
• Engaging through the portal in any illegal or unlawful activities within the Kingdom of Saudi Arabia.
• Advertising any products or services on the portal that could result in a violation of applicable laws or regulations.
• Using any means, software, or procedure to intercept or attempt to disrupt the proper functioning of the portal.
• Taking any action that places an unreasonable or disproportionate load on the portal’s infrastructure.

Links to the Emirate’s Portal

The policy governing links to the Eastern Province Emirate’s portal is as follows:

• Links to the portal may be placed on other websites whose objectives and general direction do not conflict with the goals, policies, and framework of the Emirate’s electronic portal.
• The Eastern Province Emirate shall not, under any circumstances, be considered a participant in or affiliated with any trademarks, logos, or other materials appearing on external websites linked to this portal.
• The Emirate reserves the right to block or disable any links from websites containing inappropriate, offensive, or illegal content, or materials that violate intellectual property rights, privacy, or publicity rights.
• The Emirate also reserves the right to disable any unauthorized link and bears no responsibility for the content available on external websites accessed through or linked from this portal.

External Links from the Portal

Links to external websites or portals are provided for the convenience of visitors. The Emirate is not responsible for the content or credibility of these websites and does not endorse their materials. Users access such external links at their own risk. While efforts are made to replace broken links, the Emirate cannot guarantee their continuous functionality as these sites are beyond its control.

Protection Against Viruses

Every effort is made to scan and test the contents of this portal throughout all stages of production. Users are advised to run antivirus software on all materials downloaded from the Internet. The Emirate shall not be held responsible for any loss, interruption, or damage to data or devices that may result from accessing this portal or using any materials downloaded from it.

Disclaimer of Liability

The portal, including its services, information, materials, and functions, is provided “as is” and “as available” without any warranties or guarantees of any kind. The Emirate does not guarantee uninterrupted access or error-free functionality, and it bears no responsibility for any losses, delays, or damages resulting from use, reliance, or inability to access the portal.

Any communications or information submitted through this portal shall not be considered confidential or the property of the user. Interactive features do not grant the user any rights, privileges, or licenses. Waiving any rights under these terms in specific cases shall not constitute a permanent waiver in other instances.

Limitation of Liability

The electronic services provided through this portal are designed to facilitate administrative procedures only. Users acknowledge that Internet communications are subject to potential interference by third parties and that official procedures must still be conducted directly through the relevant authorities. The Emirate shall not be liable for any loss or damage arising from the use of or reliance on any information, statement, or opinion on this portal, or from technical failures, delays, or unauthorized access.

Indemnification

Users agree not to take any legal action against the Emirate, its departments, employees, or agents and to indemnify and hold them harmless from any liability or claims resulting from a violation of these Terms of Use or applicable laws.

Termination of Use

The Emirate reserves the right, at its sole discretion, to terminate, restrict, or suspend a user’s access to the portal without notice for any reason, including violation of these terms or any illegal or harmful behavior.

Intellectual Property Rights

This portal is technically managed by the General Department of Information Technology at the Emirate of the Eastern Province. All materials available on this portal, including data, graphics, and software, are protected by copyright and intellectual property laws.

Users may use the portal’s content for personal and non-commercial purposes, provided that the source (the Emirate’s portal) is properly cited. However, selling, licensing, renting, modifying, reproducing, reprinting, distributing, or publicly displaying any content from this portal for commercial purposes is strictly prohibited without prior written permission from the Emirate of the Eastern Province.

Jurisdiction

By using this portal, you agree to submit exclusively to the judicial authorities of the Kingdom of Saudi Arabia for any claims or disputes arising from its use. Arabic shall be the official language for resolving any such disputes.

Information Security and Privacy

The Privacy and Confidentiality Policy aims to help users understand what data is collected and how it is handled.

The Emirate applies strict measures to protect users’ personal information from loss, unauthorized access, misuse, or disclosure. Key measures include:

• Rigorous security procedures to prevent fraud and unauthorized access.
• Continuous updates to protection controls to meet or exceed international standards.
• Training staff to maintain the confidentiality of users’ personal information.

When a user visits the Emirate’s portal, the server records the IP address, date and time of visit, and the URL of the referring website.

Cookies may be used to store technical information (e.g., remembering usernames or language preferences). The portal may modify or update these cookies upon subsequent visits.

If a user submits personal data via direct applications or email, such data may be shared with relevant government entities to enhance service delivery. The Emirate will not share personal data with non-governmental parties unless authorized by law.

By submitting personal data through the portal, users consent to its storage, processing, and use by authorized Saudi government authorities. The Emirate reserves the right to disclose such information when required to comply with laws or official requests.

Users are solely responsible for the accuracy and validity of the information they provide through this portal.