طلب رد اعتبار

Service Level Agreement (SLA)

In line with the Eastern Province Emirate’s commitment to enhancing the quality of services it provides, and in fulfillment of its assigned duties and responsibilities and in accordance with the directives of the wise leadership to ensure that services are delivered in the easiest, most efficient, and timely manner, the Emirate is dedicated to offering electronic services through its official portal and smart devices.

These digital services aim to facilitate and expedite the completion of official transactions for beneficiaries by providing user-friendly, fast, and reliable e-services that meet their needs effectively.

Privacy and Information Confidentiality

The Eastern Province Emirate places the confidentiality of beneficiaries’ information at the top of its priorities. The Emirate makes every effort to deliver high-quality services to all beneficiaries in accordance with the Service Level Agreement (SLA), ensuring the protection of personal data and the confidentiality of all information exchanged through its electronic services.